The commitment linked to the quality of the work is one of the absolute priorities of our being a company: to guarantee the Customer - especially in the most sensitive and delicate sectors of art and antiques - we provide certification services, in collaboration with experts and appraisers of various sectors, and we work with meticulous care in the processes of preparing and shipping the material.
Certificates:
For purchases at our store, both physical and online, we provide, upon request, these Certificates:
– Certificate of Authenticity (certifies the stylistic-constructive characteristics, antiquarian relevance and regional-state origin of the asset).
– Certificate of Legitimate Origin (it is a private document which certifies that the purchased good has lawful and safe origins, that it has not been stolen and that it is changing ownership. The document will contain the seller's data (Rattopennugo) and the description of the good purchased
– Appraisal (historical-cultural in-depth document relating exclusively to the pieces of greatest antiquarian value).
Packaging:
Given the material treated, we pay particular attention to packaging methods.
These methodologies require different processes depending on the object which influence both the timing and shipping costs.
Depending on the type of object to be shipped, we will opt for a different packaging methodology, which may vary from a single covering with bubble wrap or cardboard to more complex, palletized and boxed coverings.
Packaging will take place after dismantling the object, when possible.
The packaging material is not returnable except in case of withdrawal.
The operation will conclude with labeling and transport documentation.
Shipping:
Shipping of furniture, furnishing accessories, art
First of all, it is useful to clarify that shipping Antique, Modern and Art objects and furnishings requires a series of slow and delicate operations, therefore, in some cases, delivery cannot be immediate.
The costs necessary for shipping the goods are calculated on the actual size of the objects and their destination.
We use the main couriers on the market such as FedEx, Brt, Dhl and SDA, trusted shippers, transporters expert in moving works of art or we personally deliver the purchased goods.
It will be Rattopennugo's responsibility to ask the buyer which type of delivery he prefers: the methods will vary (street level or at home; whether the furniture needs to be reassembled, shipping insurance or not, etc...), delivery times and costs.
The buyer will be contacted by the transporter to make an appointment and Rattopennugo will guarantee both of them all the necessary logistical support.
If the buyer wishes, he can collect his purchase from our shop or our warehouse, consulting Rattopennugo for an appointment.
Shipments are made only after payment has been credited.
In the case of a foreign bank transfer, it takes four/five working days.
The time it takes for a payment to be credited is not attributable to the delay in shipping.
Once the purchase and transport price has been paid, we undertake to deliver the packaged product to the carrier as quickly as possible.
We do our best to ensure that the products arrive in the best conditions but we cannot be held responsible for any damage resulting from any delay during transport.
We ask the customer to indicate a delivery address where someone is always present (including workplace, neighbor, etc.), and a telephone number where they can always be reached. In case of non-delivery, the courier may contact you or leave a ticket with instructions to follow.
For any problem encountered with the shipment, the buyer can request all the necessary help from Rattopennugo to obtain a quick resolution of the problem.
International delivery:
Shipping costs vary based on the delivery destination territory.
We ask the buyer to contact us to obtain the appropriate estimates.
If there is any damage caused by the carrier, please contact us with confidence; we will take action to ensure that you receive compensation according to the applicable laws in force.
If desired, it is possible to insure the shipment based on the value of the goods. In case of damage, the total amount paid for the purchase will be refunded. It is a recommended method when purchasing expensive items. In this case the damaged goods will necessarily be returned and the return shipping will be paid either by the carrier or by the buyer himself.
If a damaged item is delivered, the customer must necessarily sign the consignment note presented by the courier. Otherwise it will not be possible to make a claim for compensation for damages.
It is within the buyer's right to inspect the goods before collection.
If the courier does not allow such operations, it would be advisable to sign with reservation, specifying that it has been prevented from carrying out checks.
In case of damage caused by the transporter, please contact us by sending us photos
of the damaged object and both external and internal packaging; we will take action to ensure that you receive compensation according to the applicable laws in force.
Rattopennugo deals with antique furniture and objects to which it is always easy to attribute some small lack. Rattopennugo undertakes to provide descriptions and photos of such shortcomings so that the buyer is aware of them before purchasing.
Withdrawal:
Exclusively for online purchases, you have the right to withdraw from the contract within 14 days without providing any reason, as per current legislation.
The cancellation period will expire 14 days from the day you receive your purchase.
This right consists of the right to return the purchased good to the seller and the consequent reimbursement of the purchase price.
How to use it:
Make sure you have the following data ready and promptly communicate them to Rattopennugo:
- date of receipt of the piece;
- package photo;
- bank details (IBAN and BIC CODE) on which you want the bank transfer payment to be made and account holder;
- Send, by registered mail with return receipt, a written and signed declaration of the desire to exercise the right of withdrawal, summarizing all the data indicated and requested above, addressing it to Rattopennugo di Pesce Elena, Vico Stella 24 R, 16123 Genoa. The credit will be made exclusively to the current account from which the payment for the purchase of the goods was received.
- Within the same period of fifteen working days, the buyer must send the goods back to Rattopennugo intact and with the same packaging used for delivery.
How to make the return shipment:
Carefully pack the materials with the same packaging used for delivery.
Note the destination address and sender on the package.
Send the package to Rattopennugo di Pesce Elena, Vico stella 24 r, 16123 Genoa, via traceable system.
Processing times for payment reversal transfer to the Customer:
If the above procedure is carried out correctly and it is ascertained that the product is completely intact in all its parts when returned to Rattopennugo and in the exact same conditions in which it was purchased, Rattopennugo will carry out the crediting of the amount paid by the Customer (EC Court ruling of 04/15/2010 – case C511/08).
Note Rattopennugo is not responsible for any damage caused during the return shipment of the goods by the Customer, whether via carrier or whether the Customer decides to return them personally.
Note Rattopennugo cannot ship antique watches, as they are too sensitive to movement. It guarantees delivery only if the watch is seen in the shop and subsequently delivered within the national territory by one of its trusted transporters-watchmakers or collected by the buyer himself.
The right of withdrawal applies to natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity.
Purchases made from retailers and companies are therefore excluded from the right of withdrawal.
Anyone who communicates their VAT number to the supplier or who is the owner, partner or part of a company that deals with antique furniture in general is therefore excluded from the right of withdrawal.
Jurisdiction and Competent Court:
Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated "online" via the website www.rattopennugo.it is subject to Italian jurisdiction; these general conditions refer, although not expressly provided therein, to the provisions of Legislative Decree no. 206 of 09.06.2005. For any dispute between the parties regarding this contract, the Court of Genoa (GE) Italy will be competent.
Accepted payment methods:
At the physical store located in Vico Stella 24 R, Genoa:
- Cash
- Checks;
- Bank transfert
- Debit or credit or prepaid card.
Browsing online on the website www.rattopennugo.it:
- Bank transfert
- Paid on delivery
The goods will be considered sold, to be reserved for the Customer, packaged and shipped only upon bank crediting of payment.
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